In this episode we jump on the phone with Katie Jackson-Richter to discuss some current news events in the automotive world and how she is helping dealerships prepare for any future downturn as [...]

For years dealerships have focused their sales message on “Why Buy With Us?” the goal has always been to separate yourself from your competition. Today we must do that same strategy when it comes [...]

Today’s Fixed Ops Feature is titled: Content is King. Franchise car dealership websites have, on average less than 10% of their website content covering service, maintenance, and repair. [...]

In our first Everything Autos podcast we sit down with Kevin Kulma, COO of Fixed Ops Digital to talk about some current news events and how he is currently serving dealerships and their digital [...]

Do you have a process when it comes to sales introducing your customer to the Service Department? This is important because customers who are introduced to the Service Department are 2x more [...]

70% of all service visits are within 10 miles. Almost 40% are within 5 miles. What is your dealership doing to capitalize on this opportunity? • Early bird appointments • Weekend scheduling • [...]

Welcome to this week’s Fixed Ops Feature! Many customers today believe that getting their vehicles serviced at a dealership is expensive. The reason this perception exists is that most [...]

Jim Ziegler and Owen Moon Interview Owen got the chance to sit down with Jim Ziegler to discuss dealership marketing and some of the basics everyone can start doing today.

Went live with Jarrod Kilway, Jeff Cowan, and Amelia Sapowsky to talk marketing when it comes to educating the customer and improving on site service sales.

The Digital Dealer Conference is where all the top dealers go to get stay ahead of the competition. A variety of topics are covered during these three days in April; from technology to [...]

Interview with Frank J Lopes at NADA 2019 “EVERYONE wants to talk about marketing to sell more cars… but few people want to talk about service… My Man Owen Moon from Fixed Ops [...]

Originally posted as a guest author on DealershipNews.com Throughout my almost 20-year career in the automotive industry, sales have always been the superstar. More attention, focus, and [...]

Originally Posted as Guest Author on DealershipNews.com Start By Being More Visible To Potential Service Customers Online. As each and every car dealership is building budgets and planning for [...]

Spoke on Terry Lancaster about service sales and why “increasing service revenue today will increase sales tomorrow”.  Originally Posted on TerryLancaster.com: Salespeople love new [...]

5 Minutes with Sean “Once again it’s time to get to the heart of the industry with another edition of Sit Down on this week’s 5 Minutes with Sean. This week Sean sits down with [...]

Originally Posted as a guest author for autosuccessonline.com   Fixed Ops Digital has announced that it has become a participant in the CDK Global Partner Program. As a member of one of the [...]

Check out the article I wrote for Fixed Ops Mag. It is a must-read for those fixed ops departments looking to give their service customer a digital-first experience. You can read the article [...]